This page was last updated: February 19, 2016
Mark's Maintenance
Residential Lawn & Home Care

Lawn Mowing, Trimming & Blowing
We will provide regular scheduled cutting and trimming visits of lawn areas using a weekly schedule. Your property will be given an assigned day of the week to be serviced; although conditions may change due to rainy days and weather pattern variables. Exact scheduled days may be altered to accommodate best practical solutions. On each service visit, we will also trim around all trees, rocks, beds, and buildings removing all clippings from landscaping beds, base of trees, building foundations, asphalt, and concrete surfaces. I make sure to blow off all windowsills, patios, pool area, sidewalks, and driveways.

Lawn Mowing Day/Time
Our crews and office staff work Monday thru Friday. Our crews are in certain areas on certain days, so you will be assigned a specific mow day. The crew follows the same route every week, so you will notice they arrive about the same time each week. However, as we add customers, it may change, so we cannot guarantee a time of day. Our crews sometimes work until 7PM, so if your yard is not mowed by 5PM, don’t worry – we’re probably right around the corner!

Your Lawn Mowing Satisfaction Guarantee
If you feel that our work is not satisfactory, or you think that we did not show up. Simply call or e-mail a short and courteous request and we will send our crew back to re-mow your lawn at no additional charge – either the same day or the next day! Your request must be submitted within 24 hours of your designated mow day, otherwise, we will consider the services provided on that trip satisfactory. Any issues brought to our attention outside the 24 hour window will be addressed on the next designated mow day. Credits are not available.

Rain and Your Mowing Schedule
We try to finish our routes even on rainy days, unless the entire day is washed out due to torrential downpour. If rain delays your designated mow day, we delay the remainder of the weekly schedule by one day so we can return and service your lawn the very next day. Saturday is the “make-up” day for schedules that are delayed due to rain. We keep a strict schedule and we rely on you to call to skip if you think your lawn is too wet to mow. Skipped mow days are not rescheduled – to avoid excessively long grass; we recommend that you allow us to mow your lawn wet.

What if I don’t want my Lawn Mowed This Week?
Weekly customers are able to skip their designated mow day for special circumstances up to twice in a mowing season. If you choose to skip your designated mow day, we will resume service on the next designated mow day on your schedule.

Gates/Pets/Items in Yard
Our crews are very careful about locking and closing gates, however, we cannot guarantee the safety or security of your pet. Our crews will not be able to notify you on their arrival under any circumstance, so we highly recommend that you secure your pet indoors or some other secure location on your designated mow day. You accept our service with this provision. All Toys, hoses, pet waste and other items should be cleared out for mow day.

Insurance
We carry a $1,000,000 liability policy and our trucks are fully insured.

Lawn Mowing Service and Lawn Weeds
Cleaning out your flower beds is not a part of the mowing service. Bush & Bed service is available and charged hourly.

Payment
Payment for service is required within 10 days of receipt of invoice. Although we are very punctual, keep in mind that if payment is not received on time, we will not be able to provide service. Upon resuming service following an interruption due to late payment, if grass has not been mowed during the interim, you will be charged extra.